Help & Support (Account Portal)
Support for billing and account issues; trek field issues should use trek app feedback or global Help Center.
Outline
| § | Slug (planned) | Topic |
|---|---|---|
| 6.1 | help-center |
Help (/help) — search articles |
| 6.2 | hall-of-fame |
Hall of Fame (/hall-of-fame) — supporters showcase |
| 6.3 | billing-support |
When to contact support vs trek bug report |
| 6.4 | deep-links-mobile |
App Links: apple-app-site-association, assetlinks.json for password reset |
Escalation guide (for readers)
| Problem type | Where to go |
|---|---|
| Payment failed | This portal + support |
| Map not updating on trek | iOS / Android / Web |
| Wrong charge | Account billing §3 |
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